Ulapha:
Ekhaya FAQ

FAQ

Ngaba ndingayenza ilogo?

Ewe. Nceda usithumelele ipateni yelogo yakho, siya kubonelela ngomzobo woyilo lwasimahla okanye unikezelo.

Zithini iindleko zokuthumela ngenqanawa kunye nokuphatha?

Umthwalo uya kubalwa ngokomthamo kunye nobunzima bempahla ekuphumeni. Imirhumo yokudlulisela iyahluka ngokwemigaqo yebhanki yakho.

Lithini ixesha lokuhanjiswa kweodolo?

Zonke iimpahla zethu zithunyelwa kwiindawo zokugcina iimpahla eTshayina. Ukuthunyelwa ngomoya kuthatha i-7 kwiintsuku zokusebenza ze-15. Ukuthunyelwa kolwandle kuthatha i-35 ukuya kwiintsuku zokusebenza ze-55. Ixesha elithile lokuhambisa lixhomekeke kwidilesi yakho.Ixesha lokubhekisela kwi-Logistics kwimimandla eyahlukeneyo: I-USA kunye ne-Asia-mpuma ye-Asia: i-25 kwiintsuku ze-30. I-North America, iYurophu kunye ne-Middle East, ngaphandle kwe-United States: i-45 kwiintsuku ze-55.

Uzisa njani?

Sineqela lolungiselelo lobungcali. Ukongeza kuthutho lwezibuko, sibonelela ngenkonzo efanelekileyo yokuhanjiswa kwekhaya kuMntla Merika, iYurophu, iSoutheast Asia, uMbindi Mpuma kunye neminye imimandla kunye namazwe.

Ndiyilandelela njani iodolo yam?

Ukuthuthwa kwezibuko, i-bill of lading iya kubonelelwa emva kokuthunyelwa. Ukuhanjiswa kwekhaya, siya kubonelela ngenombolo yokulandela umkhondo kunye nekhonkco lokulandela umkhondo wenkampani ehambelana nempahla efana ne-UPS okanye iFedex. Ungalandelela ulungiselelo lweodolo yakho nangaliphi na ixesha.

Iodolo yam ifike yonakele okanye ilahlekile?

Xa umyalelo wakho wonakaliswe okanye ulahlekile, nceda uthumele umfanekiso wemveliso eyonakalisiweyo, ukupakisha i-carton kunye ne-logistics bill kwidilesi yethu ye-imeyile, kwiintsuku ze-7 zokusebenza zokufumana, abasebenzi bethu baya kukuphendula ngosuku olulodwa lokusebenza ukuxazulula ingxaki yakho.

Ngaba unaso isatifikethi sokukala sokutya okanye esinye isiqinisekiso?

Sinokubonelela ngezatifikethi ezahlukeneyo zokhuseleko lokutya ezifana ne-FDA, DGCCRF, LFGB, njl.

Iindlela zokuHlawula

Iindlela zokuhlawula ezikhoyo: i-visa, i-mastercard, i-T / T, i-PAYPAL.