You are here:
Home FAQ

FAQ

Can I customize the logo?

Yes. Please email us your logo pattern, we will provide a free design artwork or renderings.

What are the shipping and handling charges?

Freight will be calculated according to the volume and weight of the goods at checkout. Transfer fees vary according to your bank regulations.

What is the delivery time for the order?

All our goods are dispatched from warehouses in China. Air shipping takes 7 to 15 working days. Sea shipping takes 35 to 55 working days. The specific delivery time depends on your address. Logistics time reference in different regions: USA and Southeast Asia: 25 to 30 days. North America, Europe and the Middle East, excluding the United States: 45 to 55 days.

How do you deliver?

We have a professional logistics team. In addition to port transportation, we provide convenient home delivery service for North America, Europe, Southeast Asia, the Middle East and other regions and countries.

How do I track my order?

For port transportation, bill of lading will be provided after shipment. For home delivery, we will provide the tracking number and tracking link of the corresponding logistics company such as UPS or Fedex. You can track the logistics of your order at any time.

My order arrived damaged or missing?

When your order is damaged or missing, please send the picture of the damaged product, packing carton and logistics bill to our email address, within 7 working days of receipt , our staff will reply you within one working day to solve your problem.

Do you have a food contact rating certificate or other certification?

We can provide various food contact safety certificates such as FDA, DGCCRF, LFGB, etc.

Payment Methods

Available payment methods: visa, mastercard, T/T, PAYPAL.

 Privacy settings
Manage Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
✔ Accepted
✔ Accept
Reject and close
X