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Home FAQ

Can I customize the logo on the wooden box?

Yes, we can design and provide effect pictures for free. Please email us your logo pattern.

What are the shipping and handling charges?

Shipping charges will be calculated at checkout based on order size and weight. Transfer fees vary according to your bank regulations.

What is the delivery time for the order?

All our goods are dispatched from warehouses in China. Air shipping takes 7 to 15 working days. Sea shipping takes 35 to 55 working days. The specific delivery time depends on your specific address. About transportation: In addition to traditional port transportation, we can provide convenient door-to-door service for the United States, Europe, Southeast Asia, the Middle East and other countries, meet the delivery of small batch orders, and solve the customs clearance problem of customers who have no import experience!

How do I track my order?

For port transportation, we will provide the bill of lading. For door-to-door transportation, we will provide the tracking number and tracking link of the corresponding logistics company such as UPS or Fedex.

My order arrived damaged or missing?

When your order is damaged or missing, please send the picture of the damaged product, packing carton and logistics bill to our email address, within 7 working days of receipt , our staff will reply you within one working day to solve your problem.

Do you have a food contact rating certificate or other certification?

We have passed FSC certification and can provide various food contact safety certificates such as FDA, DGCCRF, LFGB, etc.

Payment Methods

Available payment methods: visa, mastercard, T/T, PAYPAL.